To report a problem with a street light in your area, you must first identify who is responsible for the street light and be able to provide the light identification or badge number to the responsible party. To obtain this information, you may navigate to the street light using the CLSA Location Map and click on the defective light. An information box will appear with the appropriate contact number and website to report the problem. If the street light does not appear on the map, it is most likely owned and maintained by the City within Santa Clara County where the street light is located.
As an alternative method, to report a problem with a County-maintained street light, you can complete the Street Light Service Request form. If the street light is located within an adjacent City, please contact the appropriate City directly to report problems with their street lights.
When reporting a County-maintained street light problem, first check the pole for a maintenance logo. Most County-maintained street light poles, except wooden poles, have a maintenance logo attached to the pole on the street side, about 6 feet above the ground. A pole number is similarly located and consists of 4 or 5 digits. Wood poles do not have the logo but should have a pole number. If the pole number includes a letter as the 2nd or 3rd character, i.e., 1J11 or 12Q112, then it is most likely maintained by the City of San Jose's Department of Transportation. If the street light is on a wooden pole, then it might be maintained by Pacific Gas & Electric (PG&E). Report the outage directly to PG&E by using the link PG&E Street Light Service Request. The PG&E site can help identify whether the pole is maintained by PG&E or by a particular city, including contact information.
County traffic signal and roadway service requests submitted by one of the forms above will be responded to as soon as possible, often by the next business day; street light service requests are usually completed within 10 business days. Please contact other Agencies directly regarding problems with their facilities.